While we do not offer any warranties with respect to the products and services available through our website, we are committed to working with you to ensure that every product performs to the manufacturer's specifications.  We offer a 30-day return policy.  To return products, you must call (787) 740-5317 or e-mail our Returns Department at brisas@brisasinc.com to obtain a Return Merchandise Authorization (RMA) number before shipping your product.  NO returns of any type will be accepted without an RMA number.  For faster service, please have the following information on hand when calling for an RMA number: customer name, invoice or order number, and nature of the problem.

To expedite the processing of your refund or credit, we ask that products be returned within 30 days of the date that we issue the RMA.  All returned products MUST be 100% complete, contain ALL original boxes and packing materials, have original UPC codes on the manufacturer products, and contain all manuals, and other accessories and documentation provided by the manufacturer. You are responsible for shipping charges on returned items; we will match your shipping method on your replacement or exchange item(s).  You must insure the shipment or accept the risk of loss or damage during shipment.  We strongly recommend that you fully insure your return shipment against loss or damage and that you use a carrier that can provide you with proof of delivery for your protection.

If your order arrives in a damaged condition, save the merchandise AND the original box, and notify us immediately.  DEFECTIVE returns can be returned directly to us within 30 days from the invoice date for, at our discretion, credit, replacement, exchange or repair.  Manufacturer restrictions do apply. Any item that is missing the UPC can ONLY be replaced with the same item.

NON-DEFECTIVE returns can be accepted directly by us within 30 days from the invoice date for, at our discretion, credit or exchange. All NON-DEFECTIVE returns are subject to a 15% restocking fee.

Questions regarding our warranty and return policies should be addressed via e-mail to brisas@brisasinc.com or by regular mail to Brisas del Caribe Corporation, Minillas Industrial Park, 317 Street D Suite 10, Bayamón, Puerto Rico 00959-1921, Attention: Returns Department.  These policies set forth your sole and exclusive rights with respect to return of products and services that you may purchase through our site.